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Planet Fitness Customer Experience Professional

Customer Experience Professional
Who are we looking for?
If you are someone who is passionate, caring, highly motivated to influence others, and looking to develop personally and professionally, then you have found the right place to contribute and grow.
Planet Fitness is known for a reputation consisting of the Judgement Free Zone (JFZ), raving fans service, a clean and comfortable environment, high quality equipment, and 24/7 access. This reputation has been established through dedicated and passionate professional team members around the world working together to deliver the ultimate experience to our customers and communities.
Essential Role FunctionsCOMMUNICATION SKILLS - CLIENT & COMMUNITY ADVOCATE - ATTENTION TO DETAIL
CUSTOMER RELATIONS:Welcome and greet members, assist with check-in, and informational/account inquiries. Actively participate in providing and upholding the Judgment Free Zone (JFZ). Participate in sponsored community or marketing events.
CUSTOMER ONBOARDING:Facilitate club orientation for new members. Help them gain awareness of equipment/amenities.
INCLUSIVE TEAMWORK CONTRIBUTIONS:Productively contribute to our customer and company needs by demonstrating a willingness to take on additional responsibilities and offer creative problem solving solutions.
TECHNOLOGICAL APTITUDE:Operate IPAD/Tablet, Microsoft Office, point of sale system, and Datatrak Management System. Understand and demonstrate proficiency with online media such as websites, mobile apps, and social media hosting sites.
TIDINESS:Look over club appearance, maintain club hygiene and equipment cleanliness standards, participate in inventory initiatives, and restocking of products or textile offerings.
TOURING:Escort potential members through our facility and while proficiently sharing information about our culture, mission, fitness training offerings, equipment, and amenities offerings.
Role QualificationsEDUCATION - COMMITMENT TO ONGOING LEARNING - STRONG WORK-ETHIC
EDUCATION:High School Diploma or Equivalent
ONGOING LEARNING:Desire to get involved, inquisitive, actively and creatively works to better themselves.
WORK-ETHIC:Self-motivated, detail oriented, reliably executes on deliverables/tasks.
What's in it for you?PERSONAL & PROFESSIONAL GROWTH
Be a part of a team where our customer mission is:To provide a workout experience that is Judgment Free, deliver "raving fans service", ensure our facility is clean and well cared for, and provide state of the art equipment for every one of our customers.
Be a part of a team where our vision is:To become world-class at developing our judgment free zone environment so to inspire others to physically change their lives for the better.
Be a part of a team where our people development values and philosophy are:Learners for life, people before profits, be exceptional, everyone has something special to contribute, and you are in control of your career ambitions.
BENEFITS
Free Black Card Membership
Regular performance collaboration, monetary appraisals, and career coaching
Multiple award and recognition program
Benefits offered if hired for a full time position
LEADERSHIP CANDIDACY
We develop and promote from within!
No former leadership experience? No problem! We excel at identifying raw talent, harboring an environment for leadership growth and opportunity, and providing foundational development education and mentorship for new people leaders just starting out on their leadership journey.
Already have leadership experience? Great! We've been waiting for you to join our team!
Competitive salaries for assistant managers and general managers.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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